The Customer Service & Customer Care course is designed for individuals that are constantly dealing with customers to make sure they are satisfied, happy and will buy again and recommend as well. These include Receptionists, Customer Service and Customer Care personnel, Sales people, marketers, business owners, and artists among others. The course equips individuals with the knowledge, skills and tactics needed and used currently in the modern world to maintain Customer Satisfaction, hence retaining and cheaply acquiring new ones.
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.
Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused. Do you give return business to a company that provides poor customer service support? Probably not! You and everyone else want better customer service, and it’s one of the driving forces ofÂ why consumers shop at one place and not another.
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